Frequently asked questions

ABOUT

What is Pros Genius?
Pros Genius is a premium platform dedicated quick and effective learning. Our concise, bite-sized content is perfect for learning on the go. 
What is the minimum age required to subscribe to Pros Genius?
You must be +18 or have received permission from a parent or legal guardian authorised to pay your bill.
Which devices are compatible with the service?
The service is compatible with all mobile phones and tablets. All you need is a minimum 3G internet connection.
Does Pros Genius use or share my account information?
No. We respect your privacy. Your account information is secure and not shared with any third parties. For more information about how your information is handled, please read our Privacy Policy.

SUBSCRIPTION

How much does the service cost?
Enjoy a 1-day trial for just €0,01, then €49/month with auto-renewal
Note: All transactions will be processed in your local currency.
How am I charged for the service?
Service fees are charged to your credit card or mobile phone bill based on your preferred payment method.
How do I know if my subscription has expired?
Your subscription will auto-renew and not expire unless you cancel it.
How do I cancel my subscription?
Contact customer care or Click here to cancel your subscription

CUSTOMER CARE

How do I contact customer care?
E-mail us at support@prosgenius.com, or
Call +44 20 4578 0873(UK & EU) or +1 888 839 2045 (USA).
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